Registrar

Company:	Thomson Reuters Company Profile \| Current Opportunities (42)
Job Location(s):	Chicago
Employment Term:	Regular
Employment Type	Full Time
Start Date:	As soon as possible
Starting Salary Range:	Not Provided
Required Education:	Bachelor's Degree
Required Experience:	Open
Related Categories:	Customer Service - General, Customer Service - Call Center, Communications

Position Description

Registrar-CUS00003202

Description

Thomson Reuters is the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. Through its more than 50,000 people across 93 countries, Thomson Reuters delivers this must-have insight to the financial, legal, tax and accounting, scientific, healthcare and media markets, and is powered by the world's most trusted news organization. More information about Thomson Reuters and its financial performance can be found on www.ThomsonReuters.com http://www.thomsonreuters.com/

Primary Objectives:

The Registrar is the initial contact for phone inquiries by students interested in enrolling in a BarBri course. The Registrar answers questions on BarBri courses, sends out informational materials, registers students and processes billing and payment.

Major Areas of Accountability:

Answers incoming calls, responds to requests for information on course dates, location, price and content. Promotes BarBri courses by emphasizing the features and benefits. Maintains a working knowledge of BarBri courses and upcoming course schedules.
Enrolls students by entering information into the computer registration system, processes payment and mails out relevant course materials to prospective students and enrolled students. Must be able to lift up to 50 lbs. Sets up and maintains student files. (30%)
Prepares cash reports and weekly deposits. Processes credit card payments. Issues refunds. Prepares and distributes computer billing request. (10%)
Resolves billing discrepancies between enrollment data and payment amounts by phone or in writing. Resolves delinquent accounts. (10%)
Prepares weekly enrollment reports, course lists and quarterly reports for regional management. (10%)
Performs additional general administrative functions.

Qualifications

Education:

4 year college degree (BA/BS) required

Knowledge and Skills:

Knowledge of general office practices
Proficient in basic computer applications including Microsoft Office
Excellent communication skills
Clear and pleasant voice, good interpersonal skill and phone etiquette
Good organizational and time skills

Previous Experience:

3 years experience in a business environment with duties involving customer service

Thomson Reuters employees take pride in providing our customers around the world with information that is timely, accurate, unbiased and trusted. We have a profound respect for the professions and customers we serve and define our success in terms of their success. Our work environment is dynamic, innovative and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities. Our environment is both challenging and supportive - we give employees the opportunity to develop their skills and do their best work.

Thomson Reuters values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law.

Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer.

According to the U.S. Citizenship and Immigration Services (USCIS), the H-1B visa cap has been met for the fiscal year 2010 (October 1, 2009-September 30, 2010.)

Job Customer Service/ Support

Primary Location US-IL-Chicago

Organization Legal West Education Group

Schedule Full-time

Education Level Bachelor's Degree (16 years)

Job Type Standard

Shift Day Job