Guest Services and Retail Advisor

Guest Services and Retail Advisor Position
 
Purpose of Position: To maximize retail sales within the Aveda Environment Lifestyle Store while exceeding the expectations of the customer.
 
Description of Duties:

Sales Management

• Track retail sales against goal using the system provided.
• Ensure highest levels of customer service, which will result in increased productivity.
• Assist in the planning, preparation and execution of cost effective Lifestyle Workshops and events to generate volume.
• Knowledge of class levels and what services those levels have the ability of performing.
• Continually check each class level for appointment openings and report to the check in desk so that we may accommodate walk-in clients.
• Utilize and maintain customer database for phone calls, product launches, events, and appointments.

Leadership

• Present a positive attitude toward the company, product and staff.
• Present a professional appearance and maintain Aveda’s unified look at all times.
• Perform Value Added Services on all customers.
• Serve as a resource for general product knowledge to all customers and staff members.
• Coordinate a smooth flow of the complete client experience, from the time the client checks in to the time they leave the Institute.
• Maintain a high level of communication with the clinic floor educators to ensure the proper distribution of service tickets.
• Attend training, education, and meeting as required.

Operations

• Adhere to policies and procedures of the store.
• Assist in the preparation and completion of accurate physical inventory as requested.
• Answer a high volume of incoming calls, scheduling appointments and providing technical service/general information.
• Ensure maximum booking through knowledge of student availability at all times.
• Check in and assist clients.
• Resolve client challenges.
• Maintain computer and cash register daily to ensure the balance of the register at the end of the night.
• Maintain daily/weekly reports of team services, client records, walk-ins and re-dos.

Merchandise Management

• Follow and implement all visual presentation and standard guidelines.
• Enforce and maintain the highest visual standards including displays, signage, lighting and props.
• Solicit and communicate product feedback from staff and customers to Team Leader.
• Manage the flow of merchandise from stock areas to the selling floor in a timely and organized manner.
• Other duties as assigned and/or required.

Education and Experience

• High School diploma or equivalent
• Cosmetology license a plus
• 2-3 years retail experience
• Excellent customer service, communication and organizational skills
• Ability to manage time effectively

 
 
If you are interested in this position email a cover letter, your resume and salary requirements to Leanne Harris at Leanne@avedachicago.com.